thepumpguysc
Senior Member
- Joined
- Mar 18, 2010
- Messages
- 7,687
- Location
- Sunny South Carolina
- Occupation
- Master Inj.Pump rebuilder
I had this discussion today.. Lets say you get paged for a customer at the front counter and before you can get to him, you get paged for a customer on the phone..
Who do you help first?? The guy standing infront of you or a "potential" customer on the phone??
MY THINKING IS>> Acknowledge the customer at the counter, "I'll be right with you sir, I have to take this "quick" call"... and try to reel in the one on the phone..
at the VERY LEAST the guy at the counter feels like he's important enough to be acknowledged.. and not left standing there with his hands in his pockets, while YOU did something else..
BUT.. that's not how it was handled..
The person got the phone call.. left the customer standing there.. hung up the phone after a 10 minute conversation.. didn't sell a dam thing and FORGOT ABOUT THE GUY AT THE COUNTER!!!
How would you handle that situation??
And they wonder why I don't have "their" company name on my work uniform..![Roll Eyes :rolleyes: :rolleyes:](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
Who do you help first?? The guy standing infront of you or a "potential" customer on the phone??
MY THINKING IS>> Acknowledge the customer at the counter, "I'll be right with you sir, I have to take this "quick" call"... and try to reel in the one on the phone..
at the VERY LEAST the guy at the counter feels like he's important enough to be acknowledged.. and not left standing there with his hands in his pockets, while YOU did something else..
BUT.. that's not how it was handled..
The person got the phone call.. left the customer standing there.. hung up the phone after a 10 minute conversation.. didn't sell a dam thing and FORGOT ABOUT THE GUY AT THE COUNTER!!!
How would you handle that situation??
And they wonder why I don't have "their" company name on my work uniform..